Returns & replacements

 

EXCHANGING GOODS AND REPORTING DEFECTIVE GOODS

On the day of delivery, the Customer must inform Leone 1947 by e-mail of any discrepancy between the goods received and those ordered, specifying the reasons for the discrepancy (e.g.: size, colour, etc.). Leone 1947 shall exchange such goods once it has received the product returned by the Customer, provided the goods are returned with their original packaging. The costs for shipping the new goods and returning the non-corresponding goods shall be borne by Leone 1947. 

The Customer shall report by e-mail to Leone 1947 any defects in the goods within and not later than three days of receipt thereof, proving, where possible, the alleged defects with appropriate photographic documentation. Should Leone 1947 ascertain, on the basis of the photographic documentation provided by the Customer, the actual existence of the reported defects, it shall, at its own expense, collect the defective goods from the Customer and, at the latter's choice and within the limits of the availability of the goods themselves, exchange such goods or refund the price or issue a purchase voucher in favour of the Customer for an amount corresponding to the price of the defective goods. Any other form of compensation for any damages, including indirect and consequential damages, is excluded.

RIGHT OF WITHDRAWAL

The Customer, where entitled in his/her capacity as consumer pursuant to and for the purposes of Italian Legislative Decree 206/05 as amended, may withdraw from the contract without penalty and without cause, within ten working days of receipt of the goods. The right of withdrawal shall be exercised by sending, within the aforementioned term, a written communication by e-mail to Leone 1947 at the address ordiniweb@leone1947.it 

The shipping costs for the return of the goods shall be borne by the Customer and the latter may not ask Leone 1947 to reimburse the costs to deliver the initial order.

For the purposes of expiry of the term, the goods shall be considered returned upon delivery to the accepting post office or to the forwarding agent, without prejudice to the responsibility of the Customer towards Leone 1947 for any loss and/or damage to the returned goods until such time as the goods are returned to Leone 1947. 

The goods shall be returned intact, unused, complete with all their parts and in their original packaging (envelopes and packages). In case of the return of goods that are not intact or without their packaging, Leone 1947 shall send a written notice by e-mail to the Customer; in this case, the goods returned by the Customer will not be refunded and will remain at the headquarters of Leone 1947 available to the Customer for collection. If ten days pass after receipt of the above-mentioned notice without the Customer providing for such collection, Leone 1947 shall be free to use the aforementioned goods. In this case, the Customer's right to reimbursement of the price paid for such goods shall be excluded. It is also specified that the shipment of the returned goods is under the sole responsibility of the Customer.

In the event that the right of withdrawal is duly exercised, Leone 1947 shall refund the sums received from the Customer within fifteen working days of the date on which Leone1947 receives the return from the Customer and in any case within thirty days of the date on which Leone1947 becomes aware of the exercise of the right of withdrawal. Alternatively, where agreed with the Customer, Leone 1947 may, instead of proceeding with the refund, issue to the Customer a purchase voucher for an amount corresponding to that paid by the Customer to purchase the goods, therefore excluding the refund of shipment costs.

The sums shall be deemed to be refunded within the aforementioned term if they are actually returned, sent or credited with a value date not later than the expiry of the aforementioned term.

RETURNS AND REFUNDS

If the Customer receives a product but decides to return it because he/she no longer wants it or because he/she does not like its colour or because its size is wrong, the Customer has up to 30 days from receipt of the order to return the product and claim a refund. In this case, the shipping costs for product return shall be borne by the Customer. The Customer is required to return the goods using a traceable shipment method that allows for control and certification of delivery. 

In the event of a request for a refund, once Leone 1947 has received the returned goods and checked that they are intact, the sum paid for the purchase will be credited back within no more than 30 days of receipt of the returned product. The sum shall be credited back using the same method of payment used for the purchase (e.g. credit back to credit card, Paypal credit back or bank transfer to the Customer). The shipping costs incurred for sending the product are excluded from the refund.

If the Customer intends to replace a product due to a size or colour change, the replacement product will be shipped only after Leone 1947 has checked that the returned product is intact. For the shipment of the replacement product, the Customer will be charged the shipping cost (from 6.00 euro to 10.00 euro depending on the product), which can be paid by clicking on a link that the support service will send to the Customer by e-mail.

For more details on refunds, please refer to the "General Terms and Conditions of Sale" section.

In order to facilitate return operations, the Customer is invited to fill in the return form and to include it in the shipment. 



Address for product returns: 

LOFAS SPRINT SRL

Via Marchesina 45

20090 Trezzano sul Naviglio (MI)
 

JURISDICTION

In the event of any disputes between Leone 1947 and the Customer, the Court of Milan shall have exclusive jurisdiction, subject to the provisions of Italian Legislative Decree  206/05 as amended for all Customers to whom this regulation applies.


Information document - art. 13 EU Reg. 2016 / 679- GDPR
Information on the processing of personal data collected

Purpose of processing
We inform you that the personal data voluntarily provided by you will be processed by LOFAS SPRINT SRL as personal data controller, for the purpose of:

a) providing the requested service and allowing LOFAS SPRINT SRL to carry out the survey related to this service;
b) providing you, with your express consent, with commercial and/or promotional information, as well as sending you advertising material or performing direct sales activities or commercial communications on products, services and other activities of LOFAS SPRINT SRL, or performing market research;
c) profiling, with your express consent, your behaviour, consumption and other habits in the sector in which LOFAS SPRINT SRL operates, in order to improve the services offered by LOFAS SPRINT SRL;

Data processing for any of the aforementioned purposes will be executed via paper-based, computerised or telematic means, whichever is most suitable for ensuring the security and confidentiality of the processed data.

Processing procedure
Personal data will be processed mainly using IT equipment.
The personal data that you voluntarily disclose to LOFAS SPRINT SRL, however it is transmitted (completion of online forms, email communication, etc.), will be stored in a data handling application of LOFAS SPRINT SRL exclusively for the purposes indicated above, and for the period stipulated by the relevant legislation.
For the purposes of this paragraph, LOFAS SPRINT SRL undertakes to observe specific security measures to prevent the loss of data, their illicit or incorrect use and unauthorised access, in full compliance with the laws and regulations.

Compulsory/voluntary provision of data
Personal data is provided voluntarily.
However, the refusal of the interested party to provide personal data for the purposes referred to in points b), c) or d) will make it impossible for the data controller to send commercial offers and information on the company's activity.

Data Controller and Responsible Officer
The Controller for the described processing activities is LOFAS SPRINT SRL, with headquarters in Via Crema 11 - 20135 - Milano (MI) - Italy.
Processing operations will be carried out by Assignees appointed by the Data Controller and/or the Officer responsible for data processing, who operate under their direct authority in compliance with the instructions received.

Persons/bodies to whom/which personal data may be communicated, or who may access them in their capacity as Responsible Officers or data processing officers
Your data may be disclosed to external companies with which LOFAS SPRINT SRL may consider collaborating, which, in any case, guarantee the adoption of security and confidentiality criteria equivalent to those adopted by LOFAS SPRINT SRL, and which operate as external data processing bodies.
Your personal data may be disclosed to third parties to comply with legal obligations, or to comply with orders from public authorities, or to exercise a right in court. Furthermore, subject to your consent, your data may be disclosed to third parties as indicated in point d) of these guidelines.

Rights of the interested party
The interested party has the right to obtain confirmation of the existence of his/her personal data, and of their communication, in an intelligible manner.
The interested party has the right to know the content and the origin of the personal data.
The interested party furthermore has the right to demand:

a) the updating, amendment, or, where he/she has an interest in it, the integration of the data;
b) the deletion, anonymization or blocking of unlawfully processed data, including data that does not need to be retained for the purposes for which it was collected or subsequently processed;
c) confirmation that those to whom the data is communicated or disclosed are notified of the actions referred to under points (a) and (b), including their content, unless the fulfilment thereof proves impossible or involves the use of means that are clearly disproportionate to the right being protected.

The interested party has the right to oppose, in whole or in part:

a) on legitimate grounds, the processing of his/her personal data, even if the data is relevant for the purpose of their collection;
b) the processing of their personal data for the purpose of sending advertising material or for direct sales, or for conducting market research or commercial communications.

In any case, the interested party remains free, at any time, to revoke consent by sending an informal notice to that effect to LOFAS SPRINT SRL, at .